Pulse Recurring Service Agreement

Clarity Harbor provides Continuous Adoption Intelligence: a Monthly Adoption Intelligence Brief for each active month, plus the monitoring, change detection and prioritization described for the selected tier.

Where no new evidence is available in a month, the Brief is produced from the existing Diagnostic baseline, previous findings and agreed priorities, and identifies that basis explicitly.

There is no monthly reporting obligation. The customer is responsible for the accuracy of evidence it chooses to provide, for having the right to share it, and for its own implementation decisions.

Pulse does not include unlimited meetings, unlimited email or messaging access, implementation, product management, engineering, UX execution, project management or unlimited consulting. Additional services require separate scope and pricing.

No adoption, retention or business outcome is guaranteed.

Initial term of three months, month-to-month thereafter, recurring monthly subscription, cancellation on thirty days' notice — subject to the final attorney-approved language.

Customer Data remains owned by the customer; Clarity Harbor receives only the rights necessary to provide the contracted service. Clarity Harbor retains ownership of its methodology, frameworks, scoring systems, software and workflows.