Clarity Harbor · Onboarding & Adoption Diagnostics
Fix onboarding drop-off so users actually reach first value.
Clarity Harbor runs a 2-week diagnostic that shows SaaS and training-heavy teams exactly where activation breaks down — and the highest-impact changes to make next.
Fixed scope · Fixed price · Fully async · Delivered in 2 weeks
The problem we solve
“Most onboarding problems are not motivation problems. They are design problems in how the path to first success is structured.”
If any of these sound familiar, the Clarity Adoption Diagnostic is built for exactly this.
How it works
Three steps. Two weeks. One clear plan.
Share your materials
Send us your onboarding flow, in-app guides, training, and a short survey response from product/CS leadership. ~2 hours of your team's time, all async.
We analyze drop-off points
AI-assisted mapping of where users get stuck. Human strategic review by Kirsten to validate the friction, identify the root cause, and prioritize what to fix first.
You receive a clear redesign plan
A 3-page report: Drop-off Map, Top 3 friction points, First Success Redesign, and a 30-day improvement plan. Built for your team to act on immediately.
Who it's for
Built for the teams that own activation and adoption.
B2B SaaS · 50–300 employees
Product-led growth teams where activation drives revenue.
Customer Success leaders
Owners of onboarding, adoption, and time-to-value metrics.
Product Ops & PMM
Teams shipping new features that aren't being discovered or adopted.
L&D in software / training-heavy orgs
Teams whose training completes — but behavior doesn't change.
Sample engagement · illustrative
What a SaaS onboarding diagnostic looks like in practice.
Composite example based on real instructional design work. Shown to make the structure of the engagement concrete — not as a metrics claim.
Starting point
- Day-one experience: 6 tools introduced, 40+ links, no clear starting point
- No defined 'first success' moment — users emerged from onboarding without a win
- Activation measured by tour completion, not by meaningful product use
- CS handling repeated setup questions for 2+ weeks per cohort
After the diagnostic
- One clear path with a designed first success moment in under 60 minutes
- Activation redefined around a single meaningful user outcome
- Tool & feature introductions sequenced to the moment each is needed
- Top 3 friction points removed; CS load on setup questions cut significantly
What you receive
- A 3-page report you can hand to your team
- Drop-off Map across your activation funnel
- Top 3 friction points with root cause and fix
- 30-day improvement plan, prioritized
The engagement
One clear offer. Optional redesign add-on.
Clarity Adoption Diagnostic
$7,500 · 2 weeks · fully async
The core engagement. Share materials and short surveys. We map where users drop off, identify the top 3 friction points, and deliver a clear plan to fix them. ~2 hours of your team's time total.
- Drop-off Map across your activation funnel
- Top 3 friction points (with root cause + fix)
- First Success Redesign — what the path should be
- 30-day improvement plan, prioritized
Diagnostic + First Success Redesign
$15,000
Everything in the Diagnostic, plus the templates, flows, and path corrections built out for your system. For teams ready to ship the fix immediately rather than translate a report into work.
- Everything in the Diagnostic
- First Success Redesign — flow + screens-level guidance
- Job aid and in-product copy templates
- Prioritized implementation roadmap
Not sure which fits? Most teams start with the Diagnostic and decide on the redesign after seeing the report.
Who's behind it
Kirsten Alburg — Founder, Clarity Harbor
Kirsten has spent 20+ years designing learning, onboarding, and behavior-change systems for organizations where it actually matters whether people do the thing. The Diagnostic packages that expertise into a fixed, fast engagement.
- 20+ years designing learning, onboarding, and behavior-change systems
- Master's in Instructional Design
- Specializes in activation and adoption — measured by behavior, not completion
- Diagnoses where the path breaks down, then redesigns it for first success
The long view
Clarity Harbor is building a repeatable system for turning knowledge into action.
We're starting with onboarding and adoption problems in SaaS because the patterns are sharp, the feedback loops are fast, and the proof is measurable. Over time, the same system will support mission-driven work — education, conservation, science, and humanitarian organizations where good intentions deserve a real path to action.
Where is activation breaking down for your users?
Tell us briefly where users, new hires, or trainees are getting stuck. We'll respond with a focused next step — usually the Diagnostic or a short scoping call.
We respond within one business day.