Find exactly where your users are getting lost — and the specific fixes that get them to first value.

About two hours total across two weeks. A 30-minute Mission Alignment Interview from one founder or product lead. A handful of Loom recordings and screenshots. A short pulse survey to 5–8 CS/Product people. We do the analysis. You stay on your roadmap.

Then the report will say so — and focus on the next layer down. The Clarity Lens scores across five dimensions, not just clarity. We've never run a diagnostic that didn't surface at least one fix with significant leverage.

No code access. We ask for a one-page data snapshot (signup→activation, D1/D7/D30 retention, top tickets) that your team likely already has in a dashboard. If you can paste it into a doc, we can use it.

A Clarity Report (PDF), an Executive Summary card you can share with your board or team, a 60-minute live Clarity Session where we walk you through every finding, and a 30-day action plan with specific weekly actions.

No. Most fixes in the 30-day plan are copy, sequencing, defaults, and email timing — shippable without engineering. Bigger redesigns are clearly flagged as longer-horizon work.

Push back. The Clarity Session is for exactly this. You know things about your users we don't. The report is a starting point for a real conversation — not a verdict.

If you have users in the product and you are not sure why some of them are not reaching value — this is the right moment. You do not need perfect data. You do not need a polished onboarding flow. You just need a real product and real users. We work with what you have.

Honestly, it's a smart question — and a fair one. AI is genuinely good at this kind of analysis, and you absolutely could run a version of it yourself. But here's the thing we've noticed: the issue is rarely the tool. The issue is proximity. You built the funnel. You wrote the onboarding emails. You named the features. You cannot unsee any of it. When you point an AI at your own product, it tends to reflect your assumptions back at you, because you are the one shaping the questions and interpreting the answers. What you're really paying us for is distance. We've never seen your product before. We don't know which trade-offs you've already debated to death, which screen your team is quietly proud of, or which step everyone has agreed to stop arguing about. That's the advantage. The AI we use is part of how we move quickly and stay rigorous. But the value sits in the outside perspective — a pair of eyes that meets your product the way a new user does, and notices the friction you've stopped being able to see. If you're confident you can hold that outside view on your own work, the DIY route is a real option, and we'd respect it. Most teams find that's the part that's hardest to fake.

Yes. The Clarity Snapshot™ is a focused 48-hour analysis of your activation path. We identify your single highest-risk drop-off point, explain why it is happening, and give you one specific action to take. It is not the full diagnostic. It does not produce a Drop-Off Map, a First Success Redesign, or a 30-day plan. But it gives you one clear finding you can act on immediately — and the $1,500 investment applies as a credit toward the full diagnostic if you decide to continue. Start with the Snapshot here

The Clarity Harbor Pulse program ($6,000/month, 3-month minimum) is available for teams that want a structured second set of eyes during rollout. We mention it once on the Clarity Session call. No pressure. Most clients take the report and execute on their own.