Clarity Adoption Diagnostic™

Know exactly where adoption breaks — and what to fix first.

An independent, evidence-based read on your path to value: what's happening, what matters most, what to do first, and how you'll know whether the change worked.

Price: $10,000
Delivery: Two weeks
Format: Fully async

Start the Diagnostic — $10,000 See a sample Diagnostic

Purchase entirely online. No discovery call, kickoff or workshop. Talk with Kirsten if you'd rather discuss first — it's optional.

What you'll know in two weeks.

What's happening

Where the people you serve move forward on the path to value or outcome and where they stall — with the evidence behind each finding.

Why it matters

How each friction point affects people reaching First Meaningful Value — or, for a program or service journey, the first meaningful outcome the work was built to create.

What to do first

One recommended first change, in sequence, chosen because the evidence supports it over the alternatives.

What not to prioritize yet

The initiatives the evidence does not support as your current priority — named explicitly, with the reasoning.

How you'll know it worked

A baseline for the outcome that matters in your journey, a Success Hypothesis, and a Measurement Plan your team can run without us.

See the product

This is what a Diagnostic actually looks like.

Every preview below is rendered by the same report system customers receive, using the published Rivergrove sample. Built to be understood in a two-minute skim, with the evidence underneath when you want it.

Executive Decision BriefThe front of the report. An executive can act on this alone.Real output

The decision

Do not spend the quarter on an onboarding checklist redesign. Spend two weeks removing the publish gate, then measure.

The question you asked: Organizations sign up, build a project, and then go quiet before their first volunteer event. Should we invest the next quarter in a redesigned onboarding checklist, or somewhere else?
What is being decided: Whether to commit one quarter of a four-person product team to an onboarding checklist redesign.
What we reviewed: A two-quarter activation export, the support-ticket export, and 14 client research interviews with volunteer coordinators.
Overall evidence strength: Supported evidence

Adoption FunnelShown where the evidence supports stage-level numbers.Real output

Adoption funnel — measured, not modelled

Accounts created
100%
340 accounts over the last two quarters
Created at least one project
71%
−29 points at this step
Published a volunteer-facing project
43%
−28 points at this stepThe largest single drop
Reached a first event with 3+ checked-in volunteers
26%
−17 points at this stepThe outcome the baseline measures

Journey MapStage by stage: intended experience vs. what people actually do.Real output

User journey map — where the path holds and where it breaks

01
01 — Discover and sign up
Low risk
IntendedFind out whether this can replace our spreadsheet and group text.
ObservedCoordinator signs up, usually on a phone, often the same day they hear about it from another nonprofit.
Evidence: 71% of accounts create a project. 4 of 14 interviewed coordinators signed up during a conference session.
02
02 — Create a project
Medium risk
IntendedSet up the workday I already have planned.
ObservedA seven-step project form collects site details, hazards, tools, waiver text, accessibility notes and a volunteer cap.
Evidence: Median 11 days from signup to first published project. Support tickets show repeated questions about the waiver and hazard fields.
03
03 — Publish and invite volunteers
High risk
IntendedGet real people to sign up for the workday.
ObservedPublishing requires completing every field, including waiver text most small nonprofits do not have on hand. Sharing tools are on a separate screen the user must find.
Evidence: Only 43% of created projects are ever published. 9 of 14 coordinators said they invited volunteers by their own email or text instead.

Clarity Lens™ AssessmentFive consistent perspectives applied to the path to value.Real output

Clarity Lens™ — five perspectives

Clarity of next step

Most worth addressing

After a project is created, nothing tells the coordinator that publishing is the step that makes volunteers able to sign up. “Save draft” and “Publish” look equally final. Evidence: 43% publish rate against a 71% creation rate; three support tickets in the sample asking “is it live?” (strong evidence).

Confidence to act

Most worth addressing

The waiver and hazard fields ask small nonprofits for legal language they do not have, at the exact moment they are trying to publish. The form reads as a liability decision rather than a scheduling task. Evidence: Waiver-related questions are the most common support topic in the provided export; 5 of 14 interviews mention hesitating over it. (strong evidence).

Relevance to user goal

Contributing factor

The product's success moment (project created) is not the user's success moment (people show up). Every prompt, empty state and email is written against the product's definition. Evidence: Interview language consistently describes success as “filling the day”; no in-product surface references volunteer turnout before the event. (strong evidence).

Momentum across the journey

Contributing factor

The path front-loads its heaviest work — a seven-step form — before any visible reward. The genuinely satisfying moments (signups arriving, check-in) sit behind that wall. Evidence: Median 11 days to first published project; check-in completion of 79% once users get there. (strong evidence).

Environmental support

Insufficient evidence

Coordinators are usually one person doing this alongside other duties, often on a phone in the field, and their volunteers already exist in a text thread. The product assumes a desk and a fresh volunteer list. Evidence: 9 of 14 coordinators invited volunteers outside the platform; mobile sessions are the majority of signup-day traffic. (moderate evidence).

Top PrioritiesEach priority carries evidence, root cause, impact and the fix.Real output

01High impactSupportedArea 01

Publishing is a hidden gate, and the waiver requirement is where it closes

What to do: Make publishing possible in one step, and make the live/draft state unmistakable

Why it matters: First. It sits between 28% of accounts and the outcome the baseline measures, the evidence is strong from two independent sources, and the change is small relative to a quarter of engineering work.

Show the evidence

Evidence: 71% of accounts create a project; 43% publish one. Waiver and hazard questions are the largest support topic in the provided export. Five of fourteen interviewed coordinators described stopping at that field.

Likely mechanism: A required-field gate sits directly in front of First Meaningful Value, combined with an unclear state (draft vs live). This is a Confidence and Clarity failure, not a motivation problem.

What Not to Prioritize YetNamed explicitly, with the reason it isn't first.Real output

Do not redesign the onboarding checklist this quarter.

The evidence does not support it: accounts are not failing to understand what to do, they are being blocked at a specific required field. A checklist would restate the instruction rather than remove the obstacle.

Do not build volunteer-recruitment marketing features.

There is no evidence yet that turnout is a supply problem rather than an invitation-path problem.

Do not touch check-in.

It is the strongest part of the product.

30-Day Action PlanWeek by week, with an owner and the signal to watch.Real output

30-Day Action Plan

Week 1
Confirm the baseline numbers from the activation export. Write the default waiver with whatever legal review Rivergrove uses. Scope the publish-flow change.
Owner: Product + engineering
Week 2
Build the single-action publish, the explicit live/draft state, and the immediate volunteer link. Keep hazard and accessibility fields available but optional.
Owner: Design + engineering
Week 3
Release to all new accounts. Instrument publish rate, days-to-publish, and waiver-related support contacts.
Owner: Engineering
Week 4
Review early publish-rate movement. Do not conclude anything about first-event rate yet — the 30-day window has not closed. Schedule the 60-day comparison.
Owner: Product

Measurement PlanBaseline, measure, and what would count as real movement.Real output

Measurement plan

PrimaryBaseline 26%

Accounts reaching a first completed event with 3+ checked-in volunteers within 30 days of signup.

SupportingBaseline 43%

Publish rate among accounts that create a project.

SupportingBaseline 11 days

Median days from signup to first published project.

Explore the sample Diagnostic

Illustrative example only.

How it works

Customer timeApproximately two hours

Required meetingsZero

01
Purchase
Choose the Diagnostic and pay online — card, invoice or ACH where available. No call required.
02
Intake
A structured intake covering your product, your user, the path to value, and the decision you need to make.
03
Evidence
You upload materials your team already has. Missing analytics is not a blocker.
04
Analysis
AI organizes and cross-references the evidence. The path to value is assessed through the Clarity Lens™.
05
Human review
A qualified Clarity Harbor expert reviews every finding against the evidence and the Clarity Harbor Diagnostic Quality Standard™ before anything is delivered.
06
Report
Your Clarity Adoption Report™ arrives by secure link within two weeks. No presentation meeting required.

You provide materials your team already has — product access, onboarding, documentation, and any analytics, research or support evidence available. Missing analytics is not a blocker; evidence gaps are named in the report.

The cost isn't the report. It's the cost of the wrong decision.

Most teams don't lose a quarter because they can't build. They lose it by committing product, engineering and organizational capacity to the wrong adoption problem.

The Diagnostic exists to make that commitment deliberate: an independent read on whether people are reaching meaningful value, what the evidence says deserves attention first, and how your team can tell whether a change helped.

Fixed price, fixed scope, two weeks — not an open-ended engagement.
Roughly two hours of your team's time, and no meetings.
A defensible basis for what to change, and what to leave alone.

Clarity Harbor makes no claim that the Diagnostic will increase revenue, retention or adoption. It gives your team a defensible basis for deciding what to change — and a way to find out honestly whether it helped.

What you receive

One Clarity Adoption Report™, delivered by secure link. Thirteen sections, written to be read rather than to look impressive.

Executive Decision Brief

What's happening, what matters most, what to do next.

Journey Map

The path the people you serve are actually navigating, stage by stage — labelled for your journey: users, participants, educators, partners, volunteers or beneficiaries.

First Meaningful Value Definition

The specific point where people reach what the work was built to give them. For program, service and mission journeys this is stated as First Meaningful Outcome.

Clarity Lens™ Assessment

Five perspectives applied to the major stages of the journey.

Baseline

The primary outcome — adoption, participation, implementation or service access — and the supporting indicators defining the current state.

Strengths to Protect

What is working and should not be disrupted.

Up to Three Areas Worth Addressing

Zero, one, two or three — the number is set by the evidence, never by the fee. If the journey is working well, the report says so.

Prioritized Recommendations

Specific changes ranked by impact, effort and evidence strength.

What We Would Do First

The clearest sequence of action.

What We Would Not Prioritize Yet

Initiatives the evidence does not support as immediate priorities.

Success Hypothesis

What should change if the recommended intervention addresses the friction.

30-Day Action Plan

What to address first, second and third.

Measurement Plan

How your team determines whether the change improved the selected outcome.

Every finding carries an evidence label

Strong

Supported by multiple or direct sources.

Moderate

Supported by meaningful but limited evidence.

Hypothesis

A plausible interpretation that requires testing.

Nothing is presented as fact because it sounds convincing. What the evidence does not support is labelled a hypothesis.

Why you can trust it

Evidence-based

Every finding is tied to evidence you provided and labelled for strength. Where the evidence is thin, the report says so instead of asserting a conclusion.

AI-assisted

AI organizes, cross-references and maps the evidence, and drafts the analysis. Your evidence is not used to train AI models.

Human-reviewed

A qualified Clarity Harbor expert reviews every finding against the evidence and the Clarity Harbor Diagnostic Quality Standard™, and approves the report before delivery. Nothing ships as an expert conclusion without that review.

AI accelerates the work. It doesn't replace the judgment the work requires.

The Method & Clarity Lens™ Privacy & data handling Who is behind this

Before you buy

How much of my team's time does this actually take?+

Approximately two hours total. You'll complete the structured intake and provide the materials your team already has. No kickoff meeting, stakeholder interviews, or presentation is required. If additional context would materially improve the analysis, Clarity Harbor may request clarification asynchronously.

Do we have to talk with anyone before purchasing?+

No. The Clarity Snapshot™ is free and completed entirely online. The $10,000 Clarity Adoption Diagnostic™ can be purchased and completed entirely online. If you're unsure which service is right for your situation, you can choose to Talk with Kirsten.

What if we don't have sophisticated analytics?+

That's okay. Clarity Harbor works with the evidence available to you. Product analytics can be useful, but behavioral evidence, user feedback, support information, workflow observations, and environmental factors can also help reveal where users are getting stuck. Where the evidence is thin, the report says so and labels the finding a hypothesis rather than a conclusion.

What if our onboarding is already pretty good?+

Then the report will say so. The Diagnostic isn't designed to prove you have an adoption problem. Some diagnostics uncover significant adoption friction. Others find the core path is working and only a few targeted improvements are worth making. Knowing which is true — and what to protect — is the value.

Do you guarantee improved adoption?+

No. Adoption depends on the product, users, implementation, environment, and many factors outside Clarity Harbor's control. Our role is to identify the most evidence-supported opportunity and define how your team can measure whether the resulting change worked.

Do you implement the recommendations?+

No. Clarity Harbor diagnoses and prioritizes. Your existing team implements the recommended changes. Most items in the 30-day plan are copy, sequencing, defaults, and timing — shippable without engineering. Larger redesigns are clearly flagged as longer-horizon work.

Can't we just do this ourselves with AI?+

Yes, and many teams do. AI is very good at organizing evidence, summarizing research, mapping journeys, and generating hypotheses. What's harder to produce internally is independent judgment about what the evidence supports, a consistent methodology, prioritization of the most consequential friction, and a measurement plan for evaluating the change. AI can analyze your product. Clarity Harbor helps you decide what the evidence means.

What if we don't agree with the findings?+

Push back. The report explains the evidence behind each major finding and clearly distinguishes observations from interpretation. If something doesn't match what your team knows about its users, you can provide additional context asynchronously and Clarity Harbor will revisit the relevant finding.

Something not covered?

Is this for you?

Strong fit

You run a product, program, service or platform, and real people are already using, participating in or navigating it.
You want an independent read on how the path to value or outcome is actually performing.
You can share product, program, onboarding, analytics, participation or interview evidence you already have.
You want a prioritized answer, not an open-ended consulting engagement.

Not the right fit

You don't have real users or participants yet, or there is no usable evidence.
You want a marketing or growth audit.
You want implementation, project management or embedded support.
You want validation rather than honest findings.

$10,000 · Two weeks · Fully async

Ready to know what to fix first?

Start the Diagnostic — $10,000 See a sample Diagnostic

Start with a free Snapshot Talk with Kirsten

Optional after the Diagnostic: Clarity Outcome Review™ or Clarity Harbor Pulse™. Most teams implement internally and never need either.