Customer Evidence and Upload Terms

By uploading material you confirm that you have the authority to share it with Clarity Harbor for the purpose of the engagement, and that doing so does not breach an agreement, policy or law that applies to you.

If you are unsure whether you may share something, do not upload it. A redacted or summarised version is almost always sufficient for the analysis.

Do not upload special category or highly regulated personal information, including health or medical records, biometric data, government identification numbers, financial account or card numbers, or information about children.

Do not upload material protected by another party's privilege or trade secret obligations without that party's permission.

Where evidence contains personal information about individuals, remove or mask names and direct identifiers unless the identity is genuinely necessary to the analysis.

If prohibited material is uploaded, Clarity Harbor will delete it on discovery and record that deletion.

Evidence is used to perform the engagement you purchased or requested, and to prepare the deliverables described for that engagement.

Evidence is stored in access-controlled storage and is reviewed by qualified people involved in your engagement. Automated and AI-assisted processing is used as described in the AI and Data Use Policy, which forms part of these terms.

Evidence is not sold, is not used to train third-party public models, and is not shared with other customers.

Evidence is retained only as long as needed to deliver and support the engagement and to meet accounting and legal obligations, according to the published retention schedule in force at the time.

You may request deletion of uploaded evidence at any time by writing to hello@joinclarityharbor.com. Deletion is carried out within a reasonable period, other than copies that must be retained for legal or accounting reasons or that exist in routine backups until those backups expire.

Deliverables already issued to you are not deleted by an evidence deletion request unless you ask for that separately.

Clarity Harbor improves its methodology using de-identified, aggregated patterns across engagements. Aggregated learning never includes your organisation's name, your people's names, or material that could reasonably identify you.

You may decline aggregated learning use for your engagement by telling us in writing. Declining does not change the price, scope or quality of your engagement.

Clarity Harbor analyses the evidence you provide. It does not verify the accuracy or completeness of that evidence, and findings depend on what the evidence actually supports.

Nothing in these terms is legal, medical, tax or accounting advice, and no outcome is guaranteed.